Back Home | All Exp Jobs | Subscribe


Jobs Today | Fresher Jobs | Bangalore Jobs | Chennai Jobs | Delhi/ NCR | Hyderabad | Mumbai Jobs | Pune Jobs




  Monotype Solutions India Private Limited is hiring Technical Support Executive



Company Profile


Monotype Solutions India Private Limited is a subsidiary of US based multinational Monotype Imaging Holdings Inc (NASDAQ : TYPE). Monotype's headquarters are in Boston, MA, and has offices in India, USA Korea, UK, Germany, China and Japan. Monotype is a leading global provider of type, technology and expertise, enabling optimal user experiences and brand integrity. Monotype is a fast growing multinational company (NASDAQ: TYPE) which operates at the happy intersection of technological innovation and creative design. We envision our fonts and technologies to empower every word and experience, across digital and print media, globally.

Monotype India is based in NOIDA (Delhi/ NCR). The focus of this fast growing center is to develop cutting edge solutions in areas of pure research like recommendation engines, deep learning, genetic algorithms & big data. Engineering teams in Monotype use best in class advanced techniques and tools in Continuous Integration, LAMP, Node.JS, AWS, Angular JS, Big Data, Machine Learning, and automated test solutions in the entire spectrum of solutions in areas like cloud services, e-commerce, embedded systems, Internet of things, digital advertising, brand engagement & mobile consumer solutions. Monotype has recently acquired two companies namely, Swyftmedia and Olapic which makes its propositions strong in Brand Engagement, Visual Marketing and Offerings that engages millennials through Mobile Apps and Chat Bots.




Job Profile



Candidate should have College/ University or comparable [degree of education], plus more than three (3) years customer relations experience required.
Must have basic knowledge of Windows and Mac text applications (Ms Office, Adobe Creative Cloud, etc.).
Working knowledge of HTML, CSS, and web technologies. Ability to diagnose @font-face web font problems with web resources.
Working knowledge of Salesforce strongly preferred.

Previous experience working with customers via email, telephone, chat required.
Additional experience with a knowledge base, and social media preferred.
Excellent written and verbal communication skills.
Strong English skills required.

Ability to manage multiple tasks and priorities (both supervised, and non supervised) and work within time targets.
Self-motivated ability to work on a team or individually, organising ones workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.

Job Responsibilities:

Delight customers with first class service: Respond and assist in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.
Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
Work with corporate customers in establishing invoice accounts, processing purchase orders, and invoicing.
Leverage, and in some cases customise, standard responses created by our native or English or German speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
 


Work Experience

3 - 6 Year/s

Job Location

Noida

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Email Support, Application Support, Production Support

Address

Monotype Solutions India Private Limited, Fourth Floor, Tower BGYS Universal, Plot A-3, 4 & 5, Sector 125, NOIDA - 201 301

Tel/ Mobile

0120-4524965


E-mail Address


pritpal.singh@monotype.com  

Apply Now   


* Send your updated resume directly by email.

Share this opening with your friends!


Facebook     LinkedIn     Twitter     Google     Email






Jobs by Location

Ahmedabad Jobs

Bangalore Jobs

Delhi/ NCR Jobs

Chennai Jobs

Hyderabad Jobs

Kolkata Jobs

Mumbai Jobs

Pune Jobs

Jobs by IT Skills

Java/ J2EE Jobs

C# .NET, ASP Jobs

Testing/ QA Jobs

PHP/ MySQL Jobs

Tech Support Jobs

C/ C++ Developers

Web/ App Developer

Android Developer

Jobs by Skills/ City

Technical Jobs in Ahmedabad

Technical Jobs in Bangalore

Technical Jobs in Chennai

Technical Jobs in Delhi

Technical Jobs in Hyderabad

Technical Jobs in Kolkata

Technical Jobs in Mumbai

Technical Jobs in Pune

Jobs by Experience

Fresher Level Job

Junior Level Jobs

Senior Level Jobs

Team Lead Jobs

Managerial Level


Jobs Abroad



All Rights Reserved -

Privacy Policy  |  Subscribe  |  Contact Us