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  Panama Systems Private Limited is hiring Technical Support Executive



Company Profile


Panama Systems Private Limited aims at providing solutions with modern technology that will contribute towards nation building and minimizing use of national resources. We have team of expertise with more than 15 years of experience in IT solutions. We never compromise on the quality and services offered to our customer. We believe in keeping customers happy & providing them with products at very competent price.




Job Profile



Person should have 1 to 3 years of experience in Installation and Configuration.
Must have excellent written, verbal, listening, analytical skills.
Should have excellent problem-solving skills.
Easily grasp and communicate complex ideas.
Able to take remote access.

Knowledge of Operating Systems like Windows XP, Vista, 7 and 8.
Knowledge of MS Office 2010, 2013 including Outlook.
Knowledge of computer hardware and software.
Knowledge of network and internet.
Knowledge of MS office.

The key job responsibilities include the following:

Provide effective and timely resolution for all voice (Phone, Email, Self-Service Tickets, Chats and Voicemail) with End users.
Analyse and resolve incidents and service requests regarding use of application software or product document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are
communicated via email and other channels regularly.
 


Work Experience

1 - 3 Year/s

Job Location

Pune

Qualification

B.E./B.Tech

Skill Set

Networking, Customer Support, Customer Service, Technical Support

Address

Not Provided

Tel/ Mobile

Not Provided


E-mail Address


careers@pspl.tech  

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