Future Focus Infotech Pvt. Limited is hiring Technical Support/ IT Helpdesk
A pioneer in India's IT staffing business, Future Focus Infotech Pvt. Limited (FFI) offers Strategic IT consulting and Managed Solutions to Technology companies. Incorporated in 1997, FFI has transformed over the years from a plain contract staffing service provider into a leader in Consulting for myriad technologies ranging from application development using Open Source, Microsoft, Java and Mainframe technologies to state of the art SMAC technologies.
A Software Development Center (SDC) established in 1999 caters to the growing needs of our International clients offering Application Support services and managed solutions in Quality Assurance(QA), Business Intelligence (BI) and Analytics. Primarily to cater to our Indian clients in their overseas projects, we have spread our wings to establish offices in the USA (Focus America Inc) in 2000 and in UAE (Future Focus Infotech FZE) in 2011. Our subsidiaries, with clear understanding of the local milieu, have now the capability to service the local clients effectively.
We are looking for Technical Support Engineers for our 'IT Helpdesk team'. Candidate should be Any Graduate with 6 months - 1+ Years rexperience in IT Helpdesk, Technical Support, Networking, Email/ IT Support
Should have excellent communication in English (Verbal and written) Multitasking Skills , Attention to details Handling email support requests & Queries Handling India and International Clients
Follow-up with Cross-Functional teams to solve customer queries Ability to manage and prioritize multiple requests and tasks simultaneously. Willing to work in 24/7 rotational shift operations. Knowledge and awareness in working on any support ticketing tools Knowledge and awareness in working on any phone call management system
Knowledge and awareness in Incident management process and ITIL framework Knowledge and awareness in Server hardware, Network switching and routing, Operating system (Wintel or Unix) IT support or IT Helpdesk background will be added avandage
Candidate who can join within 15 days are only eligible to apply for this job WE ARE GIVING FIRST PRIORITY TO THE IMMEDIATE JOINER.....
Interested candidates can send their profile with following details to firstname.lastname@example.org
Current CTC : Excepted CTC : Notice Period :
1 - 2 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
IT Helpdesk, Technical Support, Networking, Email/ IT Support