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  Stratosphere IT Services Private Limited is hiring Technical Support (Voice & Chat Process)

Company Profile


Stratosphere IT Services India, a leader in providing workforce solutions, completes a decade of presence in India, serving clients and candidates for Recruitment and Staffing solutions across industries. In this span of time, Stratosphere built its business organically with a breadth of specialty businesses in the staffing industry. As the demand for technical & professional employees continues to grow in numerous industries all around the world, Stratosphere continues to answer the call.

Job Profile



Prefered Qualification : BE/ B.Tech, BCA, MCA
Experience : Minimum 6 months in voice Process
Immediate joiners required.
Salary : 17k to 25k +Incentives

Requirements :

Proven Technical support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills with Good Technical knowledge.
Ability to multi-task, prioritise, and manage time effectively.
International Voice experience required.

Job Responsibility:

Manage the customer's querry through incoming calls & chat.
Troubleshooting & resolve the customers querry.
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/ tools.

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies.
Follow communication procedures, guidelines and policies

Benefits:

Relocation bonus of Rs 10,000 to outstation candidates
v Guest House Stay for 15 days for outstation candidates.
v Ticket reimbursement up to Rs 700
v Candidate can apply for an IJP after 6 months

Interview Process :

2 rounds of Interview
HR round (Telephonic)
Ops Round (Telephonic)
Offer letter will be released on mail for all selected candidates.
 

Work Exp

0 - 3 Year/s

Job Location

Jaipur

Qualification

BCA/BCS, B.Sc, B.E./B.Tech, MCA/PGDCA, MCM/MCS

Skill Set

Customer Support, Client Servicing, Technical Support, US Voice Process

Address

Stratosphere IT Services Private Limited, A-154/ A, IInd Floor, Sector-63, Noida, Uttar Pradesh

Tel/ Mobile

0120-4395750


E-mail Address


nirma.g@stratosphere.co.in  




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