Stratosphere IT Services Private Limited is hiring Technical Support (Voice & Chat Process)
Stratosphere IT Services India, a leader in providing workforce solutions, completes a decade of presence in India, serving clients and candidates for Recruitment and Staffing solutions across industries. In this span of time, Stratosphere built its business organically with a breadth of specialty businesses in the staffing industry. As the demand for technical & professional employees continues to grow in numerous industries all around the world, Stratosphere continues to answer the call.
Prefered Qualification : BE/ B.Tech, BCA, MCA Experience : Minimum 6 months in voice Process Immediate joiners required. Salary : 17k to 25k +Incentives
Proven Technical support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills with Good Technical knowledge. Ability to multi-task, prioritise, and manage time effectively. International Voice experience required.
Manage the customer's querry through incoming calls & chat. Troubleshooting & resolve the customers querry. Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/ tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies. Follow communication procedures, guidelines and policies
Relocation bonus of Rs 10,000 to outstation candidates v Guest House Stay for 15 days for outstation candidates. v Ticket reimbursement up to Rs 700 v Candidate can apply for an IJP after 6 months
Interview Process :
2 rounds of Interview HR round (Telephonic) Ops Round (Telephonic) Offer letter will be released on mail for all selected candidates.
0 - 3 Year/s
BCA/BCS, B.Sc, B.E./B.Tech, MCA/PGDCA, MCM/MCS
Customer Support, Client Servicing, Technical Support, US Voice Process
Stratosphere IT Services Private Limited, A-154/ A, IInd Floor, Sector-63,
Noida, Uttar Pradesh