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  Dell International Services India Pvt Limited is hiring Technical Support Associate



Company Profile





Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.




Job Profile



Educational Qualification:

Graduates (Any Stream) - Freshers or Experienced
Undergraduates and Post Graduates- Minimum 12 months of international call center OR 24 months of domestic call center or any other work experience full time experience.

Should be open to work in night shifts in a 24x7 environment
Should have excellent communication skills in English.
Candidates with about 2-4 years of experience would have added advantage

Job Responsibility:

Responsible for providing telephone and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.

Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Owns customer issues from beginning to resolution (handles in place).
 


Work Experience

0 - 4 Year/s

Job Location

Bangalore

Qualification

BCA/BCS, B.Sc, B.E./B.Tech, Diploma, Others

Skill Set

International Voice Support, Technical Support, Troubleshooting

Address

Divyashree Greens, Survey # 12/1, 12/2A, Challaghata Village, Varthur Hobli, Kormangla, Inner Ring Road, BANGALORE - 560 036

Tel/ Mobile

9483044785


E-mail Address


varsha_kotturshettar@dellteam.com  




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