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  MphasiS Limited is hiring Technical Support Associate

Company Profile


MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40,000 professionals servicing clients across Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Profile



Candidate should be BE/ B.Tech having 0 to 1 year of experience in Service Desk/ International voice. Should have basic technical knowledge and good communication skills. Should be ready to work in 24/ 7 work environment. Active listening and should have remote desktop skills. Good probing skills & Analytical skills would be an added advantage.

Roles and Responsibilities: -

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA s. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions. Performing Level 1 troubleshooting mainly related to desktop/ OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

Doing remote desktop troubleshooting.
Escalating complex incidents / requests to upstream technical groups.
Operating the computer, OS and Knowledge base navigation.
 

Work Exp

0 - 1 Year/s

Job Location

Pune

Qualification

B.E./B.Tech

Skill Set

Technical Support, Service Desk/ International Voice Process

How to Apply?

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Tel/ Mobile

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E-mail Address


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