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  Intelenet Global Services Private Limited is hiring Technical Support / Team Lead



Company Profile





Intelenet® is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.

Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, we are a 55,000 people organization spread across 70 global delivery centers across North & Central America, UK, Europe, Asia Pacific and the Middle East; supporting 110+ clients in over 50 languages.




Job Profile



Eligibility Criteria :

HSC / Any Graduation
Minimum 1 year experience as a TL mandatory in BPO
Good in Team handling
Good communication skills

Roles & Responsibilities

Monitor all inbound technical calls to ensure Client standards are maintained
Participation in Calibrations (Internal & External)
Sharing of 100% feedback with agents on instant basis
Performing performance evaluations of focus group of agents & documenting of feedback provided for the same to reduce error rate

Responsible for day to day activities of the team
SLA management & Monitoring team performance is a priority
Maintaining Team discipline and adherence
Preparation of call monitoring data & related internal reports
Controlling Attrition and shrinkage & Other Duties as assigned

Relevant candidates for above job profile can walk in on below mentioned address from 11am to 5pm:
Walk in date: 22nd June - 30th June, 2017

Intelenet Global Services Private Limited
2nd floor, Ashar IT Park, Road No. 16Z,
Wagle Estate, Thane West.

Regards,
Samiksha S
D : 022-66738242 | M : +91-7758018731
 


Work Experience

1 - 5 Year/s

Job Location

Mumbai

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma

Skill Set

Technical Support, Team Leading Skills

Address

Intelenet Global Services Private Limited, 2nd floor, Ashar IT Park, Road No. 16Z, Wagle Estate, Thane West.

Tel/ Mobile

022-66738242


E-mail Address


samiksha.shende@intelenetglobal.com  




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