We are hiring for (Central Service Desk - L1 Support) from Bangalore, who can join us immediately.
CSD responsibilities encompasses all calls & tickets to IT is having necessary L0 details
before it is getting assigned to L1 & L2 teams. Key components of the job include actively
directing and managing incidents logged; scheduling the proper communications to all
stakeholders when required. CSD also encompasses all activities necessary in ensuring
Ensuring the incident ticket is assigned to the right resolver group 24*7.
Ensuring there are valid and periodic log updates on the incident ticket.
Ensuring the right impact details are captured and shared to the stakeholders.
Ensuring periodic and valid updates are sent across to the subscribers of the incident
and in adherence to the set SLA
Ensuring that the resumption notification of incidents handled are sent along with the
detailed summary of the incident.
Key components of the job include actively directing and managing incidents logged;
planning and preparing the proper communications to all stakeholders.
Salary: INR 2,00,000 - 3,00,000 P.A
This is an excellent opportunity for you. Please send your resume, If you are interested and fit the above mentioned criteria to firstname.lastname@example.org