Zscaler Softech India Private Limited is hiring Product Support Engineer
Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security - and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM. More than 5,000 organizations around the world are already using Zscaler - including amazing brands like General Electric, Nestle, NBC, and NATO - and more than 13 million people across more than 200 countries are protected by our systems every single day.
We are a well-funded Software as a Service company and are growing extremely fast, which means incredible career and growth opportunities for passionate and talented people that are ambitious and driven to be the best. We'll offer you an opportunity to make a difference, and you will get to work in a fun, fast paced environment where you can excel at what you do and create.
Candidate should be BE/ B. Tech/ BSc/ BSc or MCA - Freshers or 0 - 1year experience working as Product Support Engineer. Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred Operating systems knowledge such as Linux, Unix and Free BSD is preferred
Should have knowledge of protocols such as HTTP, SMTP, FTP, DNS etc Knowledge on below topics will be an added advantage Network Protocol Analyzers (tcpdump, Wireshark) Network Security (SSL/ TLS, VPNs, Firewall, IDS/ IPS
Authentication systems such as LDAP, MS AD etc VPN technologies such as IPSec and VPN clients. Scripting knowledge (SHELL, Python, Perl) would be appreciated
Provide first line phone/email consultation to customers by independently handling simple security/network problems. Participate in a 24x7 Support Operation. IInterface with senior engineers and assist the customer with testing or troubleshooting. Escalate issues in a timely manner and focus on Customer satisfaction. Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
Assist in developing on-going training programs for the department. Monitors and tracks issues to ensure accurate resolution