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  Tech Mahindra Limited is hiring Technical Support Engineer



Company Profile





Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.




Job Profile



Candidate should be Any Graduation having At least 2 to 4 years of experience in Technical Support field in Enterprise environment. Should have sound technical knowledge, troubleshooting skills and support experience on following :-

Understanding of Windows OS platform and Windows Server environment
Networking, LAN, WAN, Corporate enterprise domain infrastructure environment
Windows Active Directory, Microsoft Outlook
Basic application level troubleshooting

Should have at least basic concept knowledge of Citrix/ VMWare/ Virtualization, expertise would be added advantage
Good understanding on the MS Office products such as Word , Excel, Power point etc.
Should be a very good team player, collaborative, self-learner and self-motivated
Good understanding of English and good communication skills is must

Preferably exposure to multi culture environment
Should have customer handling skills
Flexibility to work on 24*7 shifts


Job Responsibilities:

Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution is provided.
To handle Customers query or problem over phone
Take ownership of all the calls coming into Service Desk
Periodically updating calls/customer as required
Provide timely resolution and effective documentation
Proactive and logical thinking in resolving problems.


Walk-in Dates: Monday-Friday 10AM - 1PM. Candidates need to adhere to this

Interview Venue:
Tech Mahindra Limited
45-47 KIADB Industrial Area, ITC-4, GF
Abdul Kalaam, Electronic City Phase-2, Bangalore-100

HR - Nayeem Shariff

Carry 2 copies of your Resume(Detailed) along with your Original Government photo ID proof.
Note - Candidates who are currently residing in Bangalore can only apply.

 


Work Experience

2 - 4 Year/s

Job Location

Bangalore

Qualification

B.E./B.Tech, CS, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS, MCA/PGDCA, MCM/MCS

Skill Set

LAN, Networking, Technical Support, Service Desk, Windows Active Directory

Address

Tech Mahindra Limited, 45-47 KIADB Industrial Area, ITC-4, GF Abdul Kalaam, Electronic City Phase-2, Bangalore-100.

Tel/ Mobile

Not Provided


E-mail Address


ns00446041@techmahindra.com  




Apply Now   

* Send your updated resume directly by email.

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