Tech Mahindra Limited is hiring Technical Support Engineer
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Candidate should be Any Graduation having At least 2 to 4 years of experience in Technical Support field in Enterprise environment. Should have sound technical knowledge, troubleshooting skills and support experience on following :-
Understanding of Windows OS platform and Windows Server environment Networking, LAN, WAN, Corporate enterprise domain infrastructure environment Windows Active Directory, Microsoft Outlook Basic application level troubleshooting
Should have at least basic concept knowledge of Citrix/ VMWare/ Virtualization, expertise would be added advantage Good understanding on the MS Office products such as Word , Excel, Power point etc. Should be a very good team player, collaborative, self-learner and self-motivated Good understanding of English and good communication skills is must
Preferably exposure to multi culture environment Should have customer handling skills Flexibility to work on 24*7 shifts
Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution is provided. To handle Customers query or problem over phone Take ownership of all the calls coming into Service Desk Periodically updating calls/customer as required Provide timely resolution and effective documentation Proactive and logical thinking in resolving problems.
Walk-in Dates: Monday-Friday 10AM - 1PM. Candidates need to adhere to this
Interview Venue: Tech Mahindra Limited 45-47 KIADB Industrial Area, ITC-4, GF Abdul Kalaam, Electronic City Phase-2, Bangalore-100
HR - Nayeem Shariff
Carry 2 copies of your Resume(Detailed) along with your Original Government photo ID proof. Note - Candidates who are currently residing in Bangalore can only apply.