Tech Mahindra Limited is hiring Service Desk / Support Analyst
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)
Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
Candidates should have At least 1 to 4 years of experience in Help Desk/ Service Desk/ Technical Support environment desirable or similar profile from an International voice process.
Knowledge & Skills :
Ability to adapt to continuously changing procedures and environment Customer focused with Excellent telephone skills Must be Fluent in English verbal and Non verbal Ability to multi-task and prioritize workload Team player with strong interpersonal skills
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email. Communication, alerting technical staff via assignments and escalating to Resolver group Documentation, recording & updating incident details in CRM tool.
Interested candidates can walk-in for direct interview from 09:00 AM to 12:00 PM only Weekdays,