Infoblox (founded in 1999) is Head Quartered in California's Silicon Valley with its subsidiaries spread across the globe. We are the industry leader in Domain Name System (DNS), Dynamic Host Configuration Protocol, and IP Address Management [IPAM] the category known as DDI. Infoblox acquired Netcordia in 2010, who was a developer and marketer of network configuration and change management software, currently branded as NetMRI. Infoblox empowers thousands of organizations to control and secure their networks from the core, enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
Infoblox is the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies, and having fun along the way. Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.
Candidate should be Any Graduate with 1+ years remote Technical support/ Systems administration/Network administration background desirable.
Ability and desire to learn DNS, DHCP and other product related protocols and technology.
Understanding of one or more operating systems (Microsoft/ Linux) desirable.
Solid knowledge in TCP/ IP and networking protocols.
Should have Excellent verbal and written communication skills
Outstanding analytical and organizational ability
Working knowledge of L2, L3 devices.
Strong customer service skills.
Job Responsibilities :
Provide remote technical support for Infoblox customers and partners.
Recommend new and existing solutions, which involves enhancing application/systems functionality, features and defect repair.
Be intuitive and inventive by providing solutions and workarounds for customers.
Troubleshooting will involve work in lab to recreate scenarios, analysis of logs, participation in web based remote sessions with customers.
As a 24x7x365 organization, shifts, work on holidays and on-call responsibilities may be required.