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  Unisys India Private Limited is hiring Technical Support Associate



Company Profile


Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.




Job Profile



UNISYS is Hiring for Senior Technical Support Associate (Service Desk) International Voice Process

Educational Gualifications:

Any Graduates (B.Sc., BCA, B.Com, BBA, BBM, BA and Diploma) Engineers BE / B.Tech (Non-Computer Science streams will be given a higher preference), Undergraduate (10+2), Masters Degree in a non-technical stream

Work Experience: -
Requires Minimum of 6 Months to 5 Years (Max) of International Voice Process experience in Technical Support

Role Purpose:

To ensure that potential issues to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.

Key Responsibilities:

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Typically provides technical support for Internal and External customers
Escalates complex problems to higher level of expertise within organization


Interview Days: Monday to Saturday
Timings: 10.30 A.M to 4:30 P.M

Venue:
Unisys India Private Limited
DLF Cyber City, Block II, 7th Floor,
Plot No. 129 to 132, APHB Colony,
Gachibowli, Hyderabad - 500 019

Required Documents:
Carry your Hard copy of Resume & ID Proof (Aadhar Card / Voter ID / Passport / Driving License)
Note - Do not Cary Pan Card
 


Work Experience

0 - 5 Year/s

Job Location

Hyderabad

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, International Voice Process

Address

Unisys India Private Limited, DLF Cyber City, Block II, 7th Floor, Plot No. 129 to 132, APHB Colony, Gachibowli, Hyderabad - 500 019

Tel/ Mobile

040-39811232


E-mail Address


srinivas.mj@in.unisys.com  




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