Azuga Telematics Private Limited is hiring Technical Support Engineer (L1)
Azuga is Product Company that focuses on the Internet of Things. We are headquartered in Silicon Valley, but all of our engineering¬ and product management is in Bangalore. Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Governments. Big Data is a¬ core part of our technology offer.¬ We have a growing team and are looking for experts like you to join our Azuga Bangalore is one of the largest IOT companies in India. We have a global footprint with a strong presence in the US, spread across UK and Europe. We are now penetrating the Indian and emerging markets of South Asia.
We are a team of highly trained and innovative developers and data scientists. We truly believe that we have offered unprecedented freedom to develop and innovate, including spinning off ideas into new companies and turning product managers and tech leads into business unit heads of these new verticals and companies. Azuga was started by industry veterans assembled from General Motors, Ford, AT&T, Oracle, Xora,¬ Telenav, All State¬ Insurance¬ and Qualcomm. Our parent company DanLaw Inc. has a legacy in the automobile technology segment spearheading embedded technology.
Candidate should be BE/ B.Tech or MCA having minimum of 1 to 2 years' technical support experience, supporting and troubleshooting software or web based product remotely and provide On call support to the US customers. Truly understand customer needs and serve as an advocate for the customer's interests. Proficient with Microsoft Office suite (Outlook, Word, Excel). Must have strong understanding of database systems and software applications. Basic understanding of internet networking connectivity technologies
Resolve customer's issues via the telephone, email or WebEx session Reproducing issues in-house and responding back in a timely manner Regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures.
Acquire and maintain current knowledge of relevant product offerings and support policies to troubleshoot, analyze, and resolve causes of software problems Gather necessary data for issue replication, problem determination and/or escalation Driven and ability to maintain knowledge of our software applications and available resources to problem solve independently in a changing, fast paced environment
Interested candidates please share the profile to firstname.lastname@example.org or Walk-in to our office Monday thru Friday between (4:30 PM to 5 :30 PM) only No interviews on weekends and holidays.