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  Technosoft Global Services Pvt. Limited is hiring Technical Support - Voice Process



Company Profile


Technosoft Corporation is an IT and BPM services provider with its headquarter based in Southfield, MI, USA and 4 delivery centers across locations in India. We provide information technology, business process management and consulting services to companies in North America, Australia New Zealand and Asia-Pacific Regions. As a privately owned company we answer to only two constituencies - our clients and our employees. Our clients rely on us to provide services and solutions that leverage our industry and domain expertise combined with our technology prowess, delivery focus and quality. Our collaborative culture and work environment helps attract and retain exceptional talent which is a key ingredient to address our clients needs and help drive our sustained growth.




Job Profile



Qualifications: Any Graduate
Work Experience : 1.5 - 4 Years
Shift Time: Rotational Shift

Skills Required:

Excellent written, verbal, listening, analytical skills
Easily grasp and communicate complex ideas
Excellent problem solving skills.
Knowledge of MS Office 2010, 2013 including Outlook.
Knowledge of computer hardware and software.
Knowledge of Operating Systems like Windows XP, Vista, 7 and 8
Knowledge of network and internet.

Notice Period: Immediate to 15 days
Job Location : Hyderabad
Openings: 12

Job Responsibility:

Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.


Kindly share your updated resume and mentioning below details-

Total Experience:
Current CTC:
Expected CTC :
Notice Period :
Reason for change :
Current location :
Preferred location:
Comfortable working for night shift (Yes / No):


To Schedule interview : If above Requirements matches to your profile can send your updated CV to : Arshad.Ay@technosoftcorp.com / arshad.technosoft@gmail.com and reach at 8008600298 (drop me a text message)*

Note : Ignore, if JD not matches to your profile & Do Refer to your Friends & Colleagues
 


Work Experience

1 - 4 Year/s

Job Location

Hyderabad

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Voice Process, Customer Support

Address

Recruiter Name: Arshad

Tel/ Mobile

8008600298


E-mail Address


Arshad.Ay@technosoftcorp.com  




Apply Now   

* Send your updated resume directly by email.

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