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  Tech Mahindra Limited is hiring Service Desk / Technical Associate



Company Profile


Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012




Job Profile



Candidate should have Any Graduation with at-least 7 months to 3 years of relevant experience
Must have strong communication skills
Only Male Candidates need to apply

Note: Maximum CTC is 3.5 only
Available to join immediately
Willing for night shift

Responsibilities:

Acting as a single point of contact for phone calls,emails,chat and self-service tickets from staff regarding IT issues and queries.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyzes problems (both technical and operational) and arrive at permanent solutions.
Receiving, logging and managing calls from internal staff via telephone and email

To maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
Assists in the support of administrative computer-based applications.
Log all calls in the Service Desk Call Logging system service Now.
Escalate unresolved calls to the infrastructure support team.


Suitable candidate kindly send your resume to UR00535020@TechMahindra.com
 


Work Experience

1 - 3 Year/s

Job Location

Chennai

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Service Desk, Windows Troubleshooting

Address

Not Provided

Tel/ Mobile

Not Provided


E-mail Address


UR00535020@TechMahindra.com  




Apply Now   

* Send your updated resume directly by email.

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