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  Dell International Services India Pvt. Limited is hiring Technical Support Associates



Company Profile


Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.




Job Profile



Requirements -

Any Graduate Fresher can apply (Except MCA/ M.Tech)
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.

Preferences -

Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/ Technical Qualification

Role Responsibilities -

Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.


Interview Dates: 9th February 2018
Timings : 12pm - 3pm

Venue : Dell International Services India Pvt. Limited,
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon, Haryana - 122 002

Please carry a Govt ID proof
 


Work Experience

0 - 1 Year/s

Job Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Customer Service, Voice Process

Address

Dell International Services, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon, Haryana - 122 002

Tel/ Mobile

0124-4579165


E-mail Address


manish@drake.in  




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