Dell International Services India Pvt. Limited is hiring Technical Support Associates
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Any Graduate Fresher can apply (Except MCA/ M.Tech) Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Should be residing within Transport Boundaries Excellent telephone soft skills & thorough telephone functional skills Ability to handle stressful situations. Ability to deal professionally with irate customers.
Good Knowledge of PC Hardware/Software for desktop & portable systems Any relevant Certification/ Technical Qualification
Role Responsibilities -
Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for OOW, Total solutions, YTT and In warranty extension sales. Performs work in accordance to standardized policies and procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Interview Dates: 9th February 2018 Timings : 12pm - 3pm
Venue : Dell International Services India Pvt. Limited, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon, Haryana - 122 002
Please carry a Govt ID proof
0 - 1 Year/s
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
Technical Support, Customer Service, Voice Process
Dell International Services,
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon, Haryana - 122 002