GlobalLogic Technologies Limited is hiring Email & Chat Support Executive
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
Graduate in any discipline, Preferred to have 1 year of relevant work experience in product support via Chat & email Capable of thinking critically, Strong analytical, problem-solving and troubleshooting skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/ user issues, ability to innovate and suggest process improvements) Excellent written communication skills in English for email and chat support channels Open to work in 24*7 environment including holidays
Enthusiasm for customer service, Good keyboarding skills Team player with very good interpersonal skills and forward-looking attitude Open to ideas/ feedback
Provide chat, email support to resolve user problems with proactive troubleshooting Identify and report Partner/user issues & feedback through appropriate channels. Effectively and judiciously escalate issues with clear communication Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools Support team lead/ manager when required CSAT/ resolution rate initiatives
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction. Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues. Ability and willingness to quickly complete large volumes of work with high quality