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  GlobalLogic Technologies Limited is hiring Email & Chat Support Executive



Company Profile


GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.




Job Profile



Qualification/ Requirements:

Graduate in any discipline, Preferred to have 1 year of relevant work experience in product support via Chat & email
Capable of thinking critically, Strong analytical, problem-solving and troubleshooting skills
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.

Proactive approach (ability to discern trends and solutions to process/ user issues, ability to innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays

Enthusiasm for customer service, Good keyboarding skills
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/ feedback

Key Responsibilities:

Provide chat, email support to resolve user problems with proactive troubleshooting
Identify and report Partner/user issues & feedback through appropriate channels.
Effectively and judiciously escalate issues with clear communication
Follow predefined (as trained) support procedures and policies

Master the use of our support channels, processes & tools
Support team lead/ manager when required
CSAT/ resolution rate initiatives

Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
Ability and willingness to quickly complete large volumes of work with high quality


Registration Form Link: https://goo.gl/Py9ir6
 


Work Experience

0 - 3 Year/s

Job Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Email & Chat Support

How to Apply?

Apply Now Online

Tel/ Mobile

Not Provided


E-mail Address


Kindly apply online from above link *




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