DMI Innovations Private Limited is hiring Technical Support Engineer
DMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world.
Candidate should have Any Graduation / Diploma with 1 to 2 years of experience in Technical/ Customer Support or IT Support. Must have excellent communication and troubleshooting skills, listening to customer's issues, formulating convincing responses resulting is problem resolution
Must Have: Minimum of 1 year experience troubleshooting handheld devices like Blackberry, Android, Windows Mobile and iPhone
We are looking for a person who can atleast speak with US people and resolve their queries. Works in a Help Desk service call centre environment to solve 1st level technical support issues for end-users utilizing various Mobile Device management solutions.(Goof to have MDM expereience if not we will provide knowledge transfer but good communication skills is mandatory for US Process.
Under general supervision, works in a Help Desk service call centre environment to solve 1st level technical support issues for end-users utilizing various Mobile Device management solutions. Utilizes automated ServiceNow and other information systems to analyse customer situations. Review incoming requests, both verbal and in email form, sort, code, and prioritize for proper action. Resolves customer problems or contacts more senior technical support as necessary.
Proven ability to multi-task with assigned projects and see them through to completion with minimal supervision. Take ownership of an issue and work closely with the customer and internal support groups to diagnose the issue and find resolution quickly and accurately. Demonstrated superior customer service even under tight deadlines and conditions of critical urgency. Provided technical knowledge sharing with team members through documentation and presentations. Willing to work in 24*7 environment, specifically in night shift and over the weekends.
1 - 2 Year/s
BCA/BCS, B.Sc, B.E./B.Tech, Diploma, Others
Technical Support / Customer Support or IT Support, International Voice
DMI Innovations Private Limited, Windsor IT Park, Sector 125, Noida