CONVERGYS India Services Pvt. Limited is hiring Technical Support Associate
Company Profile
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
Job Profile
Candidate should be Any Technical Graduate (BE/ BCS /BCA/ BSc-IT) Freshers or Undergraduate candidates with 6 months of experience can apply. Highly Proficient in Computer Hardware, Networking and Software. Ability to demonstrate strong analytical, problem solving and multi- tasking skills. Must be a Team Player.
Roles & Responsibilities
Troubleshooting / Fixing desktops, portables and peripherals for small and medium business as well as consumers Real Time Technical Support. Excellent written / phone etiquette skills. Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction. Good knowledge of Dell Products and peripherals. High level of Initiative and extremely motivated. Ability to work in a high-pressure environment.
Rounds of Interview: PI, Technical Specific Paper Test, Technical Ops Round, Online Assessment.
Walk-in at Convergys Pune - Aundh between 29th to 6th April' 2018 (Time: 11:30 am to 5:30pm). (Except Sundays).
For outstation candidates only , please send your updated CV on monica.singh@convergys.com or contact Monica: 8007592266 to schedule your interview.
Walk-in Address: Convergys, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune - 411 007
