ANALEC Infotech Private Limited is hiring Application / Technical Support
ANALEC is a leading financial technology company that delivers proprietary financial software platforms to the global investment research and investment banking industries. Our software enabled solutions automate business processes within the business of stock brokers, investment banks, and money managers, focuses on investment research creation and management; facilitation of investment decision-making; and customer relationship management.
We value our customers and strive to deliver superior customer service and continuous enhancement to our product features, in order to remain relevant to our customer needs at all times. Our breadth and depth of knowledge of our customer organizations and their business processes is closely reflected in our product suites; helping to overcome intricate business management challenges within our customer organizations.
Educational Qualifications :
Bachelors Degree in Information Technology (or equivalent qualifications) from a reputed University or Institution or Post-Graduation Specialisation in Information Technology from a reputed Institution/University or Any Graduate/ Post Graduate with relevant experience in Technical/ Application Support
Work Experience :
2-6 years in Technical/ Application Support Experience on Logging and Resolving of the Tickets with Global Clients Experience of creating Technical Documentation (related to the tickets logged and resolved) Track record to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail Experience of rapidly learning new software and maintain competency with developing technologies Experience of On the Spot Troubleshooting during a Release Process
Requisite Skill Set :
Excellent Communication Skills (Verbal/ Written) Good Organization Skills, Detail Oriented, Process Oriented Good Interpersonal Skills: Teamwork and participation with stakeholders while maintaining independence and discipline in closure of Tickets Ability to influence and gain co-operative relationship internally with the Departments and externally with Global Customers Troubleshooting & Problem Solving Ability to analyze and solve technical problems
Basic SQL knowledge to use the Select, Update, Insert queries(not essential initially but individual will need to acquire) Basic VBA Macros knowledge to understand the errors/issues required for Ticket Resolution(not essential initially but individual will need to acquire) Excellent Communication skills- Written & Spoken English Self- starter, works well unsupervised or with limited supervision Willingness to work in rotational shifts