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  QSource Global Consulting Pvt. Limited is hiring Technical Support Associate



Company Profile


Qsource Global -To be a Leading Technology Manpower provider and engage in the latest Technologies with the specific intent to deliver greater value to Global Customers, Consultants / Employees and Shareholders. We help Individuals and Customers to find their best fit and make right choices in an ever changing Technology World.




Job Profile



Key Qualifications:

PUC & Above with 1 to 3 Years of relevant experience (handling calls)
Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
Must have excellent verbal and written communication skills.
Team Player with Multitasking and coordination skills
Willingness and ability to work in shifts (24 x 7)

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Core Competencies:

Communication skills - written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale
Act Independently and be self motivated
Excellent Problem Solving and Customer Service Skills
Drive for results, Attention to Detail

Key Responsibilities/ Outcomes:

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Typically provides technical support for Internal and External customers
Escalates complex problems to higher level of expertise within organization
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Interested Candidates Call @ 7204921113
 


Work Experience

1 - 3 Year/s

Job Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others

Skill Set

Technical Support, Voice Process, Customer Support

Address

Recruiter Name: Pavan Kumar

Tel/ Mobile

7204921113


E-mail Address


pavankumarbv@Qsourceglobal.com  




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