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  Epicor Software India Private Limited is hiring Technical Support Analyst



Company Profile


Epicor Software Corporation drives business growth. We provide flexible, industry-specific software that is designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises. With a deep understanding of your industry, Epicor solutions spur growth while managing complexity. The result is powerful solutions that free your resources so you can grow your business.




Job Profile



Qualifications/ Requirements:

Prefer 1 to 2 years of exp in Tier 1 knowledge level of network and telecom terminology, concepts, and requirements, and exceptional verbal and written communication skills. Experience with SonicWALL firewalls a plus. Familiarity with ISP internet connectivity and troubleshooting. Some knowledge of TCP\IP network configuration desired. Microsoft Products and additional technical knowledge of network environments and/or operating systems will be highly valued.

Should have 2 years experience supporting and troubleshooting Networks
Knowledge of Network\Telecom terminology and concepts
Familiarity with ISP internet connectivity and troubleshooting
Some knowledge of TCP\IP network configuration desired
Network configuration, installation and troubleshooting on SonicWALL firewalls desired

Desired Skills:

Able to handle a high volume of calls.
Ability to handle multiple tasks(calls, chat, emails, CRM system)
Excellent customer service skills.
Troubleshooting, minimum of two years related experience
Basic knowledge in networking, telecom, and peripheral devices
Willingness to work in Night shifts
 


Work Experience

2 - 4 Year/s

Job Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Customer Service, Application Support

How to Apply?

Apply Now Online

Tel/ Mobile

Not Provided


E-mail Address


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