Condeco Software Private Limited is hiring Production Support Engineer (L1)
Condeco's world-class suite of workspace management solutions are essential tools in the strategies employed by senior business leaders at major multinational brands such as Barclays, Vodafone, Rolls-Royce and many more as they seek to optimise their real estate and transform the way they operate their business.
Due to substantial growth, we are now looking to hire experienced Service Desk Analyst in to our new state of the art office in Gurugram@Cyber hub.
Should be cognizant of incident management, problem management, change management and release management Experience in documenting, recording and updating incidents in Service Now tool. Should have excellent command over English (Verbal and Written) Must have strong troubleshooting skills.
Provide in-depth analysis of incidents Rotational Shifts / on call Experience of Providing Support over phone or email to Global clients such as Barclays, Vodafone, Rolls-Royce etc Understand customer priorities
Package and Benefits-
Competitive Salary Health insurance Accident insurance Transport allowance Gratuity 17 days holiday 7 paid sick days 12 optional days public holiday