Candidate should be Any Graduate with basic technical knowledge of all technology used for the business processes.
Able to deal with stress.
Good writing techniques (English)
Good phone techniques (English)
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems and Mac computers)
Clients: Mac EL Capitan, Sierra and above , On Windows Windows7, Windows8.1 and Windows10
Knowledge of Active Directory, Exchange 2003/ 2007
Ticketing tools such as Remedy, Service Now.
Remote desktop connectivity applications LogMeIn
MS Office Suite 2010, 2016 (MS-Word 2010), MS-Excel (2010), MS-PowerPoint (2010) MS-Outlook (2010), MS Project (2010), and MS Visio (2010)
Internet browsers (e.x. Explorer, Chrome, Firefox),
VPN (Virtual Private Network)
Support for MacBook, laptop, desktops, and printers
Apple, and Android Support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
INTERESTED CANDIDATES CALL @ 7204921113