Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Riseā¢. We are a USD 4.7 billion company with 115,200+ professionals across 90 countries, helping over 903 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
Hiring for Technical Support Associates (Voice & Non Voice Process )
Employer: Tech Mahindra Limited
Notice Period: Preferably Immediate
Role: Technical Support Associate (International Voice / Non Voice Process)
Work Location: Hyderabad (Hi-Tech City office)
Work Experience: 1 to 6 years
Key Qualifications & Skills Required:
Any Graduate with 6 months of technical support and 1 year of customer support experience is eligible..
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be quick learner and self-motivated.
Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.
Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.
Transport facility available (Pick & Drop).
5 days working.
Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills
Interested Candidates can send their resume to KS00552623@techmahindra.com
Or contact Kalyani - 8217384299