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  Grexit Software Private Limited is hiring Technical Support Engineer



Company Profile


We are revolutionizing how people use email to collaborate! Our product turns Gmail into a collaboration platform. [We were earlier called GrexIt] We are profitable, growing and have lots of paying customers from 50+ countries. You will find ambitious and passionate people here who love to write code and keep adding awesomeness to our product. We don't like managers or mentors, we like people who can work independently, ship code and get stuff done. The work environment is relaxed, fun and casual. Shorts with flip flops are our preferred way of dressing.




Job Profile



We're looking for a Technical Support Engineer to support our customers during US hours (India timings: 7 PM to 4 AM)

Person must have at least 1 year experience with customer support for a business/ enterprise tool
An engineering/ technical degree would be considered a strong advantage
Must be great at understanding and be analyzing problems
Willing to keep US timings (corresponding to IST 7 PM - 4 AM)

Should have excellent spoken and written English communication skills
Good writer, with the ability to help non-technical people understand technical aspects of our product.
Should also be able to maintain our Help/ FAQ.

Job Responsibilities:

Provide high-quality technical support over email, chat, and phone to our customers in the US and Europe
Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support
Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

Keeping our Help/FAQ sections up to date.
Work with our engineering team to help them understand customer problems, reproduce them and fix them.
Work with our product team and contribute towards driving our product roadmap with real-world customer requirements
 


Work Experience

1 - 2 Year/s

Job Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Email/ Phone Support, Customer Support

Address

Not Available

Tel/ Mobile

Not Available


E-mail Address


natasha@grexit.com  




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