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  Betsol Software (India) Private Limited is hiring Technical Support Engineer



Company Profile


BETSOL is a US based IT company based out of Denver, Colorado. The India operations were started in late 2012 with Bangalore as its headquarters. We do custom software development, enterprise data architecture, network engineering and operations, quality assurance and technical support.





Job Profile



Person should be Any Graduate with 1 to 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:

Excellent communication skills in English (both spoken and written)
Basic to advanced knowledge of computers (software)
Working knowledge of internet and networking
Typing speed - minimum 35 wpm with 100% accuracy
Attention to detail is a must along with accuracy in the chats
Ability to follow instructions as directed
Willingness to work in 24 x 7 work environment

Desired Skills:

Self-motivated with excellent interpersonal skills
Innovative and self-starter
Ability to work with minimum supervision
Detail and analytical orientation
Problem solving and conflict resolution skills
Demonstrated ability to work in a fast paced environment
Ability to respond to common inquiries or complaints from customers
Must be well organized and driven to meet deadlines

Key Responsibilities:

TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously. Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls

Responsible for responding to customers in an efficient and professional manner
Handles and resolves technical queries; identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process or manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
 


Work Experience

1 - 3 Year/s

Job Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Technical Support, Customer Support, Chat and Voice process

Address

Not Provided

Tel/ Mobile

Not Provided


E-mail Address


sowmya.odeyar@betsol.com  




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